The New Journey Support Services team consists of an emotionally intelligent and culturally aware team of individuals that are passionate about the success of our youth.
Sherkeith Jackson, CEO
Sherkeith Jackson founded New Journey Support Services after working with youth in juvenile detention centers and after-school programs. Committed to building genuine relationships, he encouraged open conversations about their challenges at home, school, and in public. Recognizing the need for a holistic, evidence-based mentoring program, he took action to address academic, social, and life skills development. By collaborating with youth behavioral health experts, Sherkeith ensures that trauma-informed support and coping techniques empower young people to build resilience and create a brighter future for their new journey.
Clifton Williams, LPC, CACTS, MS
Clinical Director for State of Georgia
Behavioral Health Executive | Quality Manager/Trainer
Clifton Williams is a seasoned behavioral health leader with over 17 years of counseling experience, specializing in clinical operations, workforce development, and quality improvement across state government and public behavioral health systems.
Since 2016, Mr. Williams has served with the State of Georgia, providing visionary leadership and oversight for multidisciplinary teams composed of licensed social workers, nurses, behavior specialists, and operations analysts. During his tenure with the state of GA he has managed a DD hospital, the Intake and Evaluations Department for individuals with an Intellectual Developmental Disability and supervising a team of more than 85 professionals while implementing evidence-based practices and strategic initiatives to enhance patient care, staff engagement, and operational excellence.
Currently, Mr. Williams serves as a Quality Improvement Analyst with the Certified Community Behavioral Health Clinic (CCBHC) initiative, supported by the Substance Abuse and Mental Health Services Administration (SAMHSA) within the Office of Performance Analysis and Quality Improvement (OPAQI) at the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) where he leads statewide efforts to strengthen clinical performance, support CCBHC certification readiness, and advance outcomes through data-driven evaluation and continuous quality improvement strategies.
In addition to his administrative expertise, Mr. Williams is a highly regarded trainer, mentor, and organizational consultant, recognized for developing and facilitating training programs that empower staff, enhance interdisciplinary collaboration, and reinforce a culture of accountability and compassion. His leadership philosophy centers on integrity, innovation, and impact, ensuring that each initiative contributes to measurable improvements in service delivery and the overall well-being of Georgia’s communities.
Mr. Williams holds advanced degrees in Professional Counseling and Psychology. He maintains professional licensure as a Licensed Professional Counselor (LPC).
Crystal Burns, LPC – State of Georgia
Licensed Professional Counselor | Trauma-Informed Therapist | Community Healer
Crystal Burns is a Licensed Professional Counselor and proud mental-health advocate dedicated to helping people heal, grow, and redefine themselves. Her work centers on breaking generational cycles, nurturing emotional awareness, and helping individuals reconnect with their true selves — mind, body, and spirit.
Crystal’s journey began in 2018 as an AmeriCorps VISTA Community Outreach Coordinator, where she led initiatives to expand access to mental-health resources and empower underserved communities. That experience sparked her passion for making therapy not just accessible, but real by providing a safe space where culture, healing, and transparency meet.
Today, Crystal helps children, teens, and adults navigate trauma, anxiety, depression, and family conflict with empathy and cultural understanding. She specializes in trauma-informed assessments and therapy, using tools like the CANS, UCLA PTSD Index, and Progressive Counting to guide clients toward emotional freedom and stability.
Tiffani Boyd – State of GA Secratary
Tiffani Boyd is an experienced administrative professional with a strong background in office management and executive support. With experience as a secretary, she has developed excellent organizational, communication, and multitasking skills. Tiffani is proficient in managing schedules, coordinating meetings, handling correspondence, and maintaining efficient office operations. Known for her attention to detail and professionalism, she is committed to supporting team success and ensuring a smooth and productive work environment.
Kimberly Kellam, M.A., Resident in Marriage and Family Therapy, Director – Virginia
Kimberly Kellam is a dedicated Resident in Marriage and Family Therapy with over 22 years of experience in the mental health field. She is a Certified Substance Abuse Counselor supervisee (CSAC) and has served in diverse clinical roles across community-based, residential, and outpatient settings. Her experience includes delivering services in the Community Alternative Program (CAP) in case management, Mental Health Skill-Building (MHSB), Intensive In-Home (IIH) services, group home care, Addiction and Recovery Treatment Services (ART), and outpatient therapy (OPT).
Ms. Kellam is committed to a lifelong journey of professional development and believes strongly in the continuous pursuit of learning to enhance client outcomes and therapeutic effectiveness. She earned her Master of Arts in Marriage and Family Therapy from Liberty University in Lynchburg, Virginia, in 2020, and holds a Bachelor of Science in Criminal Justice with a minor in Psychology from Fayetteville State University, where she graduated with honors in 1996.
She brings a client-centered, integrative approach to therapy, informed by her extensive background and dedication to holistic care.
Angela N. Mitchell, LCSW – Virginia
Angie is an award-winning, trauma-focused therapist specializing in treating children and adults affected by severe trauma, abuse, and neglect. She received the Golden Halo, Mental Health Professional award in 2018 and works with Children’s Trust, Social Services, and other agencies to provide compassionate care.
She holds a B.A. in Clinical Psychology from Hollins University and an M.S.W. from Radford University. A Licensed Clinical Social Worker, she is also pursuing certification as a Registered Play Therapist and is trained in Moral Reconation Therapy and Family Partnership facilitation.
She looks forward to working with you!
Mercedes Riley, Secretary
Currently pursuing a degree in business management at Virginia Western Community College, with plans to transfer to Liberty University, Roanoke Valley native, Mercedes Riley is quite an asset to New Journey Support Services. As the administrative assistant, she leads with patience, kindness, and a personal commitment to making the world a better place. Mercedes shines as the first point of contact for the organization. She is intentional in providing care, concern, and resources that support positive development and empowering learning and living experiences for our children.
Mercedes also serves as a child instructor at several certified daycare centers where she provides comfort and evidence based care, coping, communication, and mobility techniques. She specializes in assisting young people that have challenging behavioral concerns with understanding and recognizing their triggers, and learning how to express themselves and their frustrations in more constructive ways.